Item eligibility guide — Ontario

What We Take. And What We Don't.

Clear eligibility rules ensure safe, successful pickups. Check our allowed items and prep requirements before booking your Ontario pickup.

1. Check eligibility→ 2. Visit webapp→ 3. Book pickup

Book a pickup

Available from tomorrow. Free quote in seconds.

Min. 1 day notice • No card needed for quote

Upfront flat-rate pricing
Fully insured drivers
Next-day arrival
Eco-first sorting
Eligible Categories

What We Pick Up

From everyday household waste to bulky furniture and light renovation debris — if it's safe and non-hazardous, we can likely take it.

Bagged Household Garbage

Standard black or white garbage bags. Securely tied, no leaks, no tears.

  • Kitchen waste & food scraps
  • Bathroom & general refuse
  • Bagged paper & packaging
★ Most Popular

Furniture & Bulky Items

We handle the heavy lifting for single items or full room clear-outs.

  • Sofas, loveseats & sectionals
  • Mattresses & box springs
  • Dining tables, desks, dressers

Yard Waste

Bagged leaves, bundled branches, and seasonal yard debris ready for composting.

Seasonal

Appliances & Electronics

E-waste and non-freon appliances diverted to proper Ontario recycling streams.

E-Waste

Light Construction Debris

Offcuts and light materials from DIY renovations. Must be bagged or easily loadable.

  • Drywall offcuts (bagged)
  • Wood scraps & trim
  • Bagged tile or flooring

Recycling & Cardboard

Broken down boxes, bagged plastics, and light recycling. Perfect for post-move cleanup.

  • Boxes must be flattened
  • Plastics bagged & tied
  • No loose recycling
⚠ Strictly Prohibited

Strictly Prohibited. No Exceptions.

Per Ontario Ministry of Environment regulations (O. Reg. 347), the following items cannot be picked up under any circumstances.

Chemicals & Liquids

Liquid paint, solvents, gasoline, motor oil, pesticides, pool chemicals, cleaning agents.

Asbestos & Lead

Any material containing asbestos, lead paint debris, or pre-1990 insulation requires a licensed abatement contractor.

Propane & Gas Tanks

BBQ tanks, helium cylinders, fire extinguishers. Return to a licensed exchange or recycling depot.

Medical & Biohazard

Sharps, needles, prescription drugs, infectious waste. Use a designated pharmacy take-back program.

Batteries (Loose)

Lithium-ion, car batteries, large UPS units. Most Ontario retailers offer free drop-off recycling.

✓ Loophole: Dried Latex Paint

Dry it out fully with kitty litter or paint hardener, leave the lid off — once solid, the can is safe and we'll take it.

Avoid Refusals

Pickup Prep in 3 Steps

Follow these three rules and your pickup will be fast, safe, and refusal-free. Miss them and we may have to leave items behind or charge a handling fee.

1

Bagging & Weight Limits

  • Bags securely tied — no loose trash
  • Max 40 lbs (18 kg) per bag
  • No leaking, sharp or wet contents
  • Use heavy-duty contractor bags for debris
2

Curbside Placement

  • Place items curbside before the driver arrives
  • Clear, accessible path for the driver
  • Keep clear of fire hydrants & mailboxes
  • No items behind fences or locked gates
3

Bundling & Breakdown

  • Cardboard flattened & tied
  • Branches bundled to under 4 ft
  • Furniture pre-dismantled if oversized
  • Mattresses wrapped if bed bugs suspected
Heads-Up Items

Some Items Require a Heads-Up.

While we take most things, certain heavy, dense or regulated items need to be declared during booking. Snap a photo in the app so we send the right truck — and lock in the right price.

How to declare in-app

Three taps before you book

  • 1. Tap "Add item" in the booking flow
  • 2. Pick the category (heavy / electronic / large)
  • 3. Snap a photo — we lock your flat rate

Large Appliances

Fridges, freezers, AC units — we partner with certified refrigerant recovery centres. Declare so we dispatch the right truck.

Declare in app

Mattresses & Box Springs

We accept mattresses, but if bed bugs are suspected they must be fully wrapped in sealed heavy-duty plastic before pickup.

Wrap if suspect

Heavy / Dense Debris

Tile, brick, soil, concrete offcuts — strict weight limits apply per bag. Photo helps us quote without surprises on-site.

Weight limit

Pianos, Safes & Pool Tables

Specialty items requiring extra crew or dollies. Always custom-quoted — never auto-confirmed via standard booking.

Custom quote
The Refusal Policy

If the pile doesn't match the booking, we don't load it.

Competitors say "we take everything" — then surprise you with on-site upcharges or quietly leave hazardous items behind.

Our policy is different: disclose your items honestly in the app, see your flat-rate price, and we'll honour it. If our driver arrives to find hidden hazards or a concrete pile sold as "a few light bags," we reserve the right to refuse the pickup or re-quote before loading. It protects everyone.

Other haulers
Bag & Book it
"Flat rate" then upcharges on-site
Quoted price stays the price
Takes hazardous waste illegally
Refuses + flags Ontario disposal options
Vague item lists, surprise refusals
Clear eligibility rules up-front
Cash-only, no receipts
Digital receipt + diversion tracking
Service Selector

Match Your Items to the Right Service

Picking the right service means the right truck arrives and your flat rate stays locked in.

Recurring Subscription

Weekly pickups for regular household garbage, recycling, and seasonal yard waste. Perfect for families and multi-unit properties.

See plans →

On-Demand Pickup

Missed garbage day or overflow bags? Book next-day pickup for bagged household waste, recycling, or yard debris.

Book now →

Bulk Item Removal

Furniture, mattresses, appliances, and e-waste. Submit an inquiry for custom quote or request mini bin rental for larger clear-outs.

Request quote →

Light Construction Debris

Bagged drywall, tile, flooring offcuts, and wood scraps from DIY renos. Requires inquiry for weight assessment and custom pricing.

Get quote →
FAQ

Quick answers

Can you take old paint cans?
We cannot take liquid paint. However, if it is latex paint and you have completely dried it out (by leaving the lid off or mixing it with kitty litter / paint hardener until solid), we can accept the dried cans.
Do you take mattresses with bed bugs?
For driver safety and to prevent cross-contamination, we cannot accept mattresses or furniture infested with bed bugs unless they have been professionally treated and fully wrapped/sealed in heavy-duty plastic prior to our arrival.
What is the weight limit for bags?
For standard subscription or on-demand pickup, no single bag should exceed 40 lbs (18 kg). If bags are too heavy to lift safely without tearing, the driver may refuse them or require you to split the contents.
Can I mix yard waste with regular garbage?
It depends on your municipality's rules, but we prefer yard waste bagged separately in paper yard bags. This lets us divert it to composting facilities rather than landfill.
Do you dismantle furniture?
Our standard service is pickup and removal — items should be ready for transport. If a large item (like a shed or oversized desk) requires dismantling to fit through doors or onto the truck, please do this prior to arrival, or request a custom quote for light demolition.

Ready to Clear It Out?

Now that you know what we take, lock in your flat-rate price and pick a next-day slot. No quotes, no callbacks — just upfront pricing for what's in your pile.

Book a Pickup → See Flat-Rate Pricing

Upfront flat rates • No card needed to view prices • Next-day pickup across Ontario